Canyon has announced it was struck by a “massive cyber attack” over the Christmas break by a “professionally organized group”.
The attack has now been identified and stopped and Canyon claim that the majority of its software and servers are encrypted and therefore protected from the attack.
Canyon is the industry’s largest direct-to-consumer bike brand and relies on its online systems to take individual customer’s orders, as well as provide support.
“The website was not affected: Orders via the web shop could and continue to be placed as usual. Meanwhile, the attack has been identified and stopped according to the current state of knowledge.”
Founder and CEO Roman Arnold said: “The attack shows massive criminal intent. Due to the encryption of our IT infrastructure, work and business processes were temporarily massively affected.
“Our Koblenz site was directly affected, as were all our international companies with the exception of the US company, as it operates its own IT system.
“Unfortunately, we expect delays in customer contact and delivery in the next few days.
“We are making every effort to keep the impact on our customers and fans as low as possible and to get back to normal operations as quickly as possible.”
He added: “We regret this incident very much and apologise that Canyon is currently not able to offer its usual standard of service.”